Scalie — Support

Need help? In the app: Settings > Message the team. Or email hello@scalie.app. A human reads every message; we answer within 2 days.

Subscription

• Cancel: iOS Settings app > your name > Subscriptions > Scalie. Do it at least 24 hours before renewal (or before the trial ends) to avoid the next charge.
• Refund: Apple handles refunds at reportaproblem.apple.com.
• Restore on a new iPhone: open Scalie, go to the paywall or Settings, tap Restore purchases (same Apple Account).
• Payment failed: Apple retries for up to 16 days. Scalie stays fully open meanwhile. Update your payment method in iOS Settings > your name > Payment & Shipping.

Your data

• Where is it? On your iPhone. Signed in with Apple? Also backed up privately on our servers.
• New iPhone: open Scalie and sign in with Apple (Settings > Account). Your climb comes back. Not signed in, your data stays on the old iPhone only: sign in there first.
• Delete everything: Settings > Delete account (signed in) or Delete all my data. This also erases what our servers keep about you.

Meal scans

• The AI estimates. Check the draft, tap any item to fix portion or calories.
• Photo can’t be read? Better light, whole plate in frame, or just type it.
• No signal? Your photo is saved and read as soon as you’re back online.
• Daily scan limit reached? You can still type calories yourself.

Squads

• Invite friends: Friends tab > Invite friends (or Copy link). A squad holds up to 10 people.
• Someone is rude or posts something wrong: tap them, then ••• > Report (we look within 24 hours) or Block (you never share a squad again). The squad’s creator can also remove members.
• Stop sharing: change what you share in the squad menu (•••), or Leave squad.

Apple Health

Change access: iOS Settings app > Health > Data Access & Devices > Scalie. Scalie works without Health; you can log walks by hand.

Notifications

Scalie sends at most 2 a day. Change them in Settings > Reminders, or in iOS Settings > Notifications > Scalie.

Legal

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